Delivery Policy

• Your personalised plan and report — shown on screen as soon as your payment is confirmed, and kept in your TrueMe app.
• Access to the TrueMe web app — opened straight away, through a sign-in link we email to the address you used at checkout. It works in the browser on a phone, tablet or computer; there is nothing to download.
• Add-ons you choose to buy, such as the Recipe Vault — unlocked immediately after payment.

Immediately after your payment is confirmed, usually within seconds. We also email you a receipt with your purchase details and how to sign in.

There is no physical product, so there is no shipping, no shipping cost and no delivery address to give.

Check your spam or promotions folder first. If our email is not there, write to [email protected] and we will resend your access, usually within one business day.

We sell online to adults worldwide, except where the law does not allow it, such as countries under comprehensive US sanctions.