Legal
Terms of Use
Last updated 26 September 2026
Working draft. This text has not yet been reviewed by a lawyer and is not in force.
These terms govern your use of the TrueMe website, quiz, plan and app (together, the “Service”). By using the Service you agree to them. If you don’t agree, please don’t use the Service.
1. Who we are
The Service is provided by TrueMe Ltd. (“we”, “us”). You can reach us at [email protected]. TODO(legal): registered address and company number.
2. Eligibility
You must be at least 18 years old to use the Service or buy a plan.
3. Health and safety
The Service provides general fitness information and exercise guidance. It is not medical advice and is not a substitute for a doctor, physiotherapist or other qualified professional.
Consult a healthcare professional before starting any exercise programme, particularly if you are pregnant or postpartum, have an injury, a heart condition, high blood pressure, or any other medical condition.
Stop exercising and seek medical help if you feel pain, dizziness, shortness of breath or chest discomfort. You take part in any exercise at your own risk.
Results vary between people and depend on many factors, including consistency, sleep and nutrition. We do not promise any specific result.
4. Your account
You are responsible for the accuracy of the information you give us and for keeping your login details secure. Tell us promptly if you think someone else has accessed your account.
5. Purchases and subscriptions
Paid features are described, with their price and renewal terms, at checkout before you pay. Our Subscription Terms and Money-back Policy form part of these terms.
6. Acceptable use
- Don’t copy, resell or redistribute the Service or its content.
- Don’t attempt to access parts of the Service you are not authorised to use, or interfere with its operation.
- Don’t use the Service for anything unlawful.
7. Intellectual property
All content in the Service — including workouts, videos, audio, text and design — belongs to us or our licensors. We grant you a personal, non-transferable licence to use it for your own non-commercial use while your access is active.
8. Liability
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory consumer rights.
Subject to that, we are not liable for indirect or consequential losses, and our total liability to you is limited to the amount you paid us in the 12 months before the claim.
9. Changes and termination
We may update the Service and these terms. If a change materially affects you, we will tell you in advance. We may suspend accounts that breach these terms.
10. Governing law
TODO(legal): governing law and jurisdiction, including consumer-protection carve-outs for your markets.